The cleaning services market is highly competitive. Companies compete for every client, and customers can choose from offers from many firms. The main argument in ongoing negotiations is often price, which significantly affects the profitability of new projects and the overall value of the industry.
Optima Solutions software provides tools that allow us to:

Know What is Profitable

We offer features that enable the calculation of customer service costs. This helps us understand what offers we can make and how much profit we can earn. In the case of tough negotiations, we know how much we can reduce proposed prices and when we need to walk away from the table.

Have Strong Arguments

Our tools allow for the preparation of cost calculations based on solid data. Offers constructed this way gain credibility. They provide arguments other than just the final amount. It becomes possible to include details on which competitive offers were based. These details build trust that the presented offer has a chance of realization.

Be Reliable

Optima Solutions software facilitates maintaining good relationships with clients during contract execution. The system provides a complete and up-to-date view of the services being rendered. Clients know what has been cleaned, when, and see the current schedule of planned work. They can view quality control results and the complete history of reports and complaints. This gives clients confidence that everything is being executed according to plan and nothing is being hidden from them.

Communicate Effectively with Clients

An important feature of our system is supporting communication between its users. This allows clients to submit their inquiries, comments, and concerns directly to those responsible for servicing their facilities. This impacts response time and ultimately leads to client satisfaction.
The system retains a complete history of client contacts, which serves for quality analysis and improvement of company processes.

Have Loyal Clients

The quality of services provided and the assurance that the signed contract is being carried out according to the agreements translate into client satisfaction. Ultimately, this reduces the risk of competition taking our place.

Focus on Service Quality

The system supports the execution of work according to the prepared plan. For each employee, we can prepare an individual work schedule detailing what, when, and where needs to be done. This schedule accounts for the reservation of necessary tools and equipment. We also plan seasonal work and additional tasks in advance.

Planned and executed work undergoes systematic quality assessment. The checklist mechanism allows for the early identification of shortcomings and helps protect against growing client dissatisfaction.