Optima Solutions software has been tailored to meet the specific needs of technical building maintenance. Service management reaches a new level.

Process Management

The system allows for the definition and handling of key processes related to the technical maintenance of facilities. The application standardizes actions related to:

• Technical inspections,
• Maintenance of facilityequipment,
• Handling user reports submitted by building occupants,
• Handling complaints regarding the quality of facility service,

The system ensures the completeness and timeliness of task execution. Required documents and cost data for completed tasks are automatically collected. This allows for control over the application of established rules. Processes can include quality control and enforcement of standards resulting from ISO norms.

Efficient Facility Management

The system guarantees work quality in all managed facilities. It collects and makes available all data about these facilities, allowing for the tracking of history and work planning.

Work Management

An important function of the system is planning and enforcing tasks related to building maintenance. Tasks are linked to specific deadlines, rooms in the buildings, individuals responsible for their execution, and the scope of activities to be performed. The system reminds users of task execution and facilitates verification of what and how has been completed.

Customer Contact

The application facilitates the reporting of any problems and additional work. Each signal has a complete history in the system from report to resolution, with confirmation of the SLA level. Each signal is handled according to the established procedure and is automatically directed to the responsible individuals.

Document Management

The system serves as a repository for complete facility documentation. Users have easy access to necessary documents, making it easy to confirm document completeness in case of inspections. Work orders are linked to acceptance protocols.

Cost Management

The application allows for building a budget for building maintenance directly from the costs of planned tasks. Actual costs are assigned to budget items, creating a current picture of budget execution. Thanks to the system, the client has full information about the sources of incurred costs.

Analytics and Reports

The system collects and provides data online, enabling decision-making based on solid data. The reporting mechanism allows for constant control of expenditures and their compliance with the budget. Available data helps verify employee and subcontractor declarations.

Mobile Application

An important convenience for building management is access to the system via a mobile application. Regardless of their location, users can access key information. The operation of the application can depend on the user's physical location, allowing for quicker access to the most important information. Mobile applicationssystematize service management.